Delivery and Return Policy

DELIVERY

1. General Information

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. 

2. Delivery Location

Items offered on our website are only available for delivery to addresses in the UK. We also accept orders from international customers who are shipping to addresses in Europe only. Any shipments outside of Europe are not available at this time.

3. Delivery Time

We generally use Royal Mail services to get the goods delivered, exceptions might be from time to time. Please check the Royal Mail website for further information regarding the actual delivery position:

https://personal.help.royalmail.com/app/answers/detail/a_id/12556

Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

we use Royal Mail 1st Class Signed for, estimated deliver in 1 day, Royal Mail Special Delivery 1 pm estimated to deliver in 1 day and royal Mail 2nd Class, estimated delivery is in 3 days unless Royal Mail advises otherwise.

COVID Update: the delivery time can be up to 10 business days, we can’t take the responsibility of Royal Mail delayed delivery time.

We will only consider an order lost after 10 Business days therefor we won’t repeat the order before that given time period has expired.

Delivery times outside the UK can vary, you can find information on the Royal Mail site, however, by experience, it can take 4-21 days.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 1 business day of the date of your order. Business day means Monday to Friday, except holidays.

Orders are aimed to be sent out the same day if being received before 12.00 pm

Orders after 12.00 pm will be sent out the next day with the chosen delivery service

Please note we do not ship on Saturdays, Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

4. Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

 5. Shipping Costs

The shipping cost is not part of the purchase with regards to free shipping option, free shipping is only offered if the value of the products is over £59 without the postal fee.

Shipping costs based on flat rates, to find out how much your order will cost, simply add the items you would like to purchase to your cart and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

inside the UK:

England, Wales, Main Scottland

Royal Mail 2nd Class signed for: £3.99

Royal Mail 1st Class signed for: £4.99

Royal Mail Special Delivery 1 PM: £7.99

FREE delivery over £59

Northern Ireland

Royal Mail 2nd Class signed for: £4.99

FREE delivery over £59

Scottish Highland + Islands

Royal Mail 2nd Class signed for: £8.99

FREE delivery over £99

Outside the UK

Europe

Austria, Germany, Guernsey, Jersey, Ireland, Poland, Hungary, Romania, Spain

Flat Rate: £12.99

FREE Shipping: over £129

if you can’t see your country please get in touch for more details.

6. Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at [email protected] 

7. Questions

If you have any questions about the delivery and shipment or your order, please contact us at [email protected].

RETURNS

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Our policy lasts 30 days. If you want to send your items back to us you can do it, no question asked. However, you might help us understand what the issue was allowing us to learn and avoid the same thing in the future but you don’t have to explain. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be in an acceptable condition in original packaging. We won’t refund for opened accessories like nail tips, nail brush, unless they have not been opened and used at all, in original packaging. We won’t make any refund for used accessory items.

It is your responsibility to make the necessary protection avoiding the damage in transit. We won’t make any refund for damaged items.

To complete your return, we require your order/invoice number we can identify your purchase.

Please always get in touch with us via email: [email protected] before you would send your item(s) back and advise us about the situation. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 7 Standhill Road, Carlton, Nottingham, NG4 1JL, United Kingdom.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: 7 Standhill Road, Carlton, Nottingham, NG4 1JL, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item(s).

Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping items back to us, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item.